{"id":2352,"date":"2025-09-01T09:29:11","date_gmt":"2025-09-01T09:29:11","guid":{"rendered":"https:\/\/b2bexpress.in\/?p=2352"},"modified":"2025-09-01T09:29:11","modified_gmt":"2025-09-01T09:29:11","slug":"salesforce-cuts-4000-jobs-ai-replace-half-of-support-staff-ceo-flip-flops","status":"publish","type":"post","link":"https:\/\/b2bexpress.in\/?p=2352","title":{"rendered":"Salesforce cuts 4,000 jobs: AI replace half of support staff; CEO flip-flops"},"content":{"rendered":"<p>Salesforce CEO Marc Benioff announced a significant reduction of 4,000 customer support positions, a 45% decrease, as AI agents now handle 50% of customer interactions. This shift contrasts with Benioff&#8217;s July statements, where he downplayed AI&#8217;s potential for mass unemployment. The company is also utilising AI to address a backlog of over 100 million uncalled sales leads.<\/p>","protected":false},"excerpt":{"rendered":"<p>Salesforce CEO Marc Benioff announced a significant reduction of 4,000 customer support positions, a 45% decrease, as AI agents now handle 50% of customer interactions. This shift contrasts with Benioff&#8217;s <a href=\"https:\/\/b2bexpress.in\/?p=2352\">Continue reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":2353,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2352","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"_links":{"self":[{"href":"https:\/\/b2bexpress.in\/index.php?rest_route=\/wp\/v2\/posts\/2352","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/b2bexpress.in\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/b2bexpress.in\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/b2bexpress.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/b2bexpress.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2352"}],"version-history":[{"count":0,"href":"https:\/\/b2bexpress.in\/index.php?rest_route=\/wp\/v2\/posts\/2352\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/b2bexpress.in\/index.php?rest_route=\/wp\/v2\/media\/2353"}],"wp:attachment":[{"href":"https:\/\/b2bexpress.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2352"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/b2bexpress.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2352"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/b2bexpress.in\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}